FAQs Page

Frequently Asked Questions

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1. About JALIZA

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2. About Products & Usage

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3. About Payment

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4. About Shipment

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5. About Orders

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6. About Returns

1. About JALIZA

What does JALIZA stand for?

Joy Alongside Lavish Inspirations, Zealously Achieve.

What makes JALIZA wigs unique?

JALIZA wigs stand out for their innovative features and quality. The Tangleless Boho Braided Wig is designed to prevent tangling, making it easy to maintain and style, while the Full-Lace-to-Go Glueless Braided Wig offers a convenient, glueless application with a full lace design for a natural, seamless look. Both wigs are crafted with attention to detail, ensuring a comfortable fit and realistic appearance.

What is JALIZA's core value?

a. Beliefs and Principles: Prioritizing quality over quantity in every offering.

b. Cultural Foundation: Community-driven, our designs and innovations aim to surpass your expectations.

c. Innovation Focus: Constantly innovating to fulfill unmet user needs and enhance your shopping experience with meticulous design.

2. About Products & Usage

What is the composition of the wigs sold on JALIZA.com?

JALIZA.com's braided wigs are crafted with premium Japanese synthetic fiber, chosen for its superior durability and style retention in the braids. The Tangleless line enhances this with real virgin human hair for baby hair and boho curls. Meanwhile, the Human Hair Roots wigs boast virgin human hair not only for the curls and baby hair but also at the roots, ensuring pre-bleached, invisible knots for a natural look.

Are there unique characteristics to the human baby hair used in the braided wigs?

The incorporation of human hair in JALIZA braided wigs lends them a softer and smoother texture, providing a look and sensation akin to natural hair. This enhances the wigs' realistic appearance while also simplifying their daily maintenance.

How do JALIZA full-lace-to-go wigs differ from other types?

To combine the realism and natural appearance of traditional wigs with the convenience of a glueless, ready-to-wear design, we have innovatively developed the full-lace-to-go wigs. This wig features a 5x7 HD lace at the forehead and a double lace construction at the back. Unlike other brands, our design uniquely offers the full lace experience without the need for glue, setting it apart from typical glueless wigs which often lack full lace coverage, and from full lace wigs that usually require glue for proper wear.

Do I need to use glue to secure my wig?

Glue is not necessary for securing our full-lace-to-go wigs. These wigs are designed for convenience and can be worn without adhesive. However, customers with specific needs or preferences may opt to use glue based on their individual requirements. For other wig types, glue is typically essential for proper installation.

What practical braided wig care tips can you provide?

a. Handle Gently: When managing your braided wig, be soft and avoid tugging on the strands. Detangle using your fingers.

b. Heat Protection: Keep synthetic braided wigs away from high temperatures. Heat can harm the fibers, leading to melting or frizzing. Refrain from using hot styling tools like straighteners or curling irons.

c. Wash regularly: It's essential to wash your braided wig routinely to maintain cleanliness and remove dirt.

d. Avoid harsh chemicals: Steer clear of harsh chemicals and abrasive brushes on your braided wig to prevent fiber damage and extend its lifespan.

How should I store my wigs?

Store your wig on a wig stand or mannequin head when not in use to preserve its shape and prevent tangling. Keep the wig away from direct sunlight, high humidity, and extreme temperatures to maintain its quality.

Is this product available in different colors?

To view this product in alternative colors, please check the product page for available options. If the desired color isn't listed, feel free to contact us for assistance.

Why do we use a mix of synthetic fiber and human hair in our braided wigs?

We've chosen a blend of synthetic fibers and human hair for our braided wigs to strike the ideal balance between quality, durability, and cost-effectiveness. Utilizing solely human hair would substantially increase the price of the wigs, making them 3-5 times more expensive due to the high costs associated with sourcing and preparing natural hair. On the other hand, exclusive use of synthetic fibers, while more affordable, could lead to quicker wear and more tangling, especially in delicate areas like baby hair and boho curls.

By integrating top-grade Japanese synthetic fibers with human hair, we achieve a wig that not only lasts longer but also maintains a natural look and feel, all at a more accessible price point. This combination ensures our wigs are resilient, manageable, and visually appealing, offering the best possible experience to our customers.

How To Wear This Wig？

• Place the wig gently on top of your head, adjusting the position of the front hairline to ensure it matches your natural hairline. No need to cut the lace or use glue.

• Style the wig according to your personal preference to achieve the desired look and effect.

How To Wash This Wig？

Regularly washing your curly wig helps maintain its freshness and natural appearance.

To achieve this:

• Fill a sink with water (warm water is preferable).

• Add a small amount of shampoo with hair care ingredients and submerge your wig.

• Gently squeeze out any excess water, being careful not to wring it.

• Rinse thoroughly with water, then gently squeeze out any remaining liquid and dry with a towel.

Alternatively, when you don't have time for a full wash, you can spray your human hair wig with a mixture of water and conditioner. Just like real hair, a little moisture will help the curls bounce back and appear fresh. This will make your curls mimic the look of naturally healthy curls that have been dampened with water.

How to Do A Deep Conditioning Treatment？

Static, improper wig wearing methods, and incorrect storage can cause tangling in wigs. To prevent tangling from becoming a major issue:

• Consider doing a deep conditioning treatment on your wig before and after wearing it. You can use products like coconut oil, olive oil, and conditioner for this purpose.

• Avoid using excessive amounts of hair spray or other hair products, as they can lead to more tangling than usual.

• Once a week, soak your wig in warm water. Remove it from the water and generously apply a conditioner product throughout your hair, starting from the ends and working your way up to the roots.

• Allow your wig to absorb the nourishment for about 20 minutes.

• After the designated time, rinse with warm water and follow up with a final rinse using cool water to close the cuticles.

• Use a soft towel to gently blot away excess water from the wig, leaving only what naturally washes off during the towel drying process.

3. About Payment

What payment options do I have?

We accept Visa, MasterCard, American Express, Discover cards, Maestro, JCB and Diners Club. You can also choose to pay with PayPal or Klarna. For details, please read our "Payment Methods". If you're outside North America or Europe, please contact customer service for bank wire details before placing your order.

How to apply a discount code to your order?

a. At checkout, enter your coupon code and click "Apply" to activate the discount, which will then be reflected in your order total.

b. Remember to click "Apply" before proceeding to checkout to ensure the discount is applied.

c. Enter the coupon code exactly as received, without any spaces. For accuracy, consider copying and pasting the code directly.

Important Tips

Time-Sensitive Promotions: Some promo codes are time-limited. Ensure your order is placed within the promo's validity period.

One Code Per Order: Only one promo code can be applied per order. If you've already used a code, additional codes cannot be used for the same order.

Exclusions: Some promos have exclusions and may not apply to certain items or categories. Check the terms of the promo for any specific exclusions.

What if I forget to apply a discount code during ordering?

If you forget to apply a discount code when ordering, please contact our customer service within 24 hours for order cancellation. Note that orders already shipped cannot be cancelled.

Do you offer installments?

Yes, we provide installment payments through AfterPay, Shop Pay, Zip Payand Klarna.

4. About Shipment

Do I need to pay the shipping fee?

We offer free shipping for all wig orders within the United States, Canada, and all of Europe, excluding remote areas.

Is delivery available to my country?

We deliver to many regions in the US, Canada, and across Europe, including France, Germany, the UK, Belgium, and more. If your country isn't listed and you wish to purchase, please contact our customer service at support@jaliza.com for assistance.

How long does it take to receive my package after placing an order?

Order Delivery Time Breakdown:

a. Processing Time: Orders are processed and ready for dispatch within 2 business days.

b. Shipping Time: Free 3–5 day delivery. Delivery duration varies by location. Most orders in the US and Canada arrive within 5 business days, while most European orders may take longer, approximately 5-7 business days.

My package is missing, can you help?

Please contact support@jaliza.com if you have not received your delivered order or it has been lost in transit by the carrier, we would be happy to assist.

When Can I Expect Delivery If I Place An Order Today?

The estimated delivery times are as follows: 3-5 business days for customers in the United States (standard size); Approximately 5 business days for customers in Canada; And around 5-7 business days for shipping addresses in Europe and other countries. If you have selected a large or small cap size, please add an extra 3-5 business days to the regular delivery time if it's not in stock.

5. About Orders

How to track my order?

Track your package for free at www.17track.net. For additional assistance, contact our customer service.

Can I cancel my order?

We support order cancellations before the product is shipped, and you will receive a full refund. Please contact us at support@jaliza.com ASAP.

How can I modify my order?

a. Prior to dispatch, cancel your current order and place a new one with your preferred items.

b. After dispatch, product switches are possible. Return the original items in new and unused condition. You will be responsible for return shipping costs. Contact us for the return warehouse address relevant to your location. Please check out our Return Policy for detailed information.

Where is my order?

Once an order is placed, please allow up to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 5-10 business days for the package to arrive to you from the day your order is shipped.

Where is another package?

In cases where multiple items are ordered from different warehouses, each will be dispatched within 1 business day. Delivery times may vary based on warehouse locations, so packages may arrive on different days. Track your packages at www.17track.net for free.

Can I change the shipping address?

a. Before shipping: Contact us to update the address.

b. After shipping: Address changes are not possible. Please ensure accuracy when initially providing your shipping address.

Can You Help with a damaged product?

We apologize that you received a damaged item. Please send a photo of the damaged product to support@jaliza.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 7 day return window cannot be returned or refunded.

6. About Returns

How to return my order?

Before initiating a return, review our Return Policy. Visit our Returns page for instructions on how to request a return.

How to get my refund?

For refund instructions, please visit our Refund page.